End-of-life is a term used to nominate the expiry date of a product supplied to customers, in other words, it defines when a product will no longer be available and/or supported.

SKUDONET’s products reach the End-of-life 5 years after their release date and the product will be supported 6 years from its release date. SKUDONET establishes a life cycle period for all its products in order to help companies strategically decide how this expiry date will impact their technological projects or infrastructures.

Our solutions reach the End-of-life for different reasons:

• New features and Technology innovation: As a result of SKUDONET’s investment in  R&D, our products evolve adapting and improving their features to new technologies and the needs of our customers.
• Maturity: Because our technology is Linux based, we’re based on a Debian operating system updates calendar, this implies that our kernel will not be modified till the next Debian release. Please note if any customer applies updates to the kernel, the overlay of load balancing for high availability developed by SKUDONET might not perform correctly.

The following rules below help customers better understand the cycle and help them move on with new SKUDONET products.

1. SKUDONET offers support services for each SKUDONET product which has a life cycle of 5 years.
2. SKUDONET appliance models are Linux based and are released with a frozen Kernel, this kernel will not be modified throughout the life cycle.
3. SKUDONET will provide improvements, bugfixes, patches, and system updates, along with the product’s life cycle.
4. SKUDONET offers an additional year (Long support) for Enterprise Products, starting from the expiry date, for the appliances where End-of-life has been reached in order to help customers migrate to the new SKUDONET products.
5. After that additional year given to expired appliances, the SKUDONET Team will stop offering system updates and we can’t guarantee that all bugfixes are going to be solved.
6. Despite SKUDONET appliances being perpetual, the related support has a deadline set on the table underneath, SKUDONET no longer has an obligation to support an expired appliance once the End-of-life support has been reached. That said, the SKUDONET support team recommends updating SKUDONET Appliances once the End-of-Life has been reached and will notify via email to the contacts provided.