SkudoCloud operates on a pay-as-you-go model with monthly billing cycles, providing a predictable, simple, and transparent billing experience. This approach allows companies to plan their infrastructure costs efficiently, avoiding the complexity often associated with on-demand services.
Billing Cycle
- Billing date: The billing process runs on the last day of each month, consolidating all active devices and services into a single invoice.
- Included services: The monthly invoice covers all active network devices and any applicable overage charges (metering) that may be incurred.
- Metering: If a device exceeds the limits of its assigned plan (outbound traffic), the system will automatically charge for the excess usage. This metering information is available in real time for each load balancer in the customer dashboard.
- New services: When a new load balancer or device is created mid-month, SkudoCloud issues a prorated invoice for the remaining days of the month. From the following month, this service will be included in the regular consolidated invoice.
- Service deletion: If a customer removes a device before the end of the billed period, the unused portion is credited back to the customer’s account balance, to be used in future invoices.
Invoices
Each invoice includes:
- The billing period
- A detailed list of charged resources
- The payment status
- Official documents for each charge or refund
An official record always accompanies refunds. Invoices comply with international accounting standards to help customers meet their local reporting obligations.
VAT and Tax Calculation:
- Organisations can register their VAT number to enable automatic tax calculation.
- Customers based in Spain are subject to VAT.
- Businesses registered in the VIES system and located outside Spain are exempt from VAT.
Payment Method
- The default and only current payment method is credit card.
- All services are billed in advance to prevent fraudulent usage.
- If a service is deleted early, the unused amount is credited to the customer’s account balance.
- If a direct refund to the credit card is required, customers can submit a support ticket to request it.
- Customers can register multiple credit cards, but only one may be set as the default for automatic billing.
Account Balance (Wallet)
SkudoCloud offers a digital wallet or Balance system where customers can:
- Preload funds manually
- Automatically pay invoices using the wallet balance.
- Receive refunds for cancelled services.
- If the balance is insufficient to cover a charge, the system will attempt to charge the default credit card.
Transaction Log
All financial operations (charges, refunds, prorated fees) are recorded in a detailed transaction history, with an official document linked to each entry. This ensures complete transparency and traceability for accounting and compliance purposes.
Unpaid Invoices
Unpaid invoices trigger automated reminders and remain pending for 20 days. If no payment is received during this period:
- The system will automatically terminate all services associated with the unpaid invoice.
- This action is irreversible, so it is critical to act promptly upon receiving payment notices.
