ADC Support Plans
Tailored support programs for different needs
This plan is designed for those who are already experts and only need software updates and product upgrade:
per year
Software Updates & Product Upgrades
No available cases
No support from SKUDONET Team
No email or remote assistance
No private chat
No Cybersecurity services
Recommended for those who require upgrades, enhancements and support for professionals, during office hours:
per year
Software Updates & Product Upgrades
Unlimited cases
8×5 support
from SKUDONET Team
Max response time
of 8 working hours
Technical support via email
No phone and chat support
No Cybersecurity services
Suggested for those in need of real-time updates, upgrades, cybersecurity services and immediate assistance from professionals.
per year
Software Updates & Product Upgrades
Unlimited cases
24×7 support
by the SKUDONET Team
Max response time
of 8 hours
Access to email and remote assistance
Phone and chat support available
Inclusion of cybersecurity services
Cluster service requires to be configured with the same support plan for all nodes
Specifications of ADC Support Plans
Scope of the services
Software Updates
Access to the latest SKUDONET software releases.
Product Upgrades
Full system upgrades downloads accessible.
Supported Platforms
Virtual, hardware, bare metal and Cloud.
Specialist Engineer
Direct ccommunication with SKUDONET Engineers.
Supporting Incidents
Reporting of problems for analysis by our Team.
Cybersecurity Support Services
Remote services offered for staying current with security lists and inmediate detection of threats for the IPDS module.
Maintenance
Inmediate Hotfixes
Receive hotfixes without waiting for the next release.
Packages Repository
Incluiding security updates to identify and address weak configurations or potential security threats in your appliances.
Hotfixes
Instant bug-free appliance assurance to mitigate zero-day attacks.
Specifications
State of the Latest developments
Ensure you are informed about the most recent developments and new features.
Innovative proposals
Your suggestions will be considered for inclusion in the development roadmap.
Available Assets
Support Portal
An online tool to connect with our support team, report cases, download software and documents, and more.
Security Alerts
Notifications about security threats and mitigation measures.
Newsletter
Stay informed with our quarterly updates and news.
Knowledge Base
Access an online, updated repository of high-quality technical articles and information.
Our Metrics
Less than 3 hours
Average Response Time with 8×5 Plan
Less than 12 hours
Average Resolution Time with 8×5 Plan
Less than 24 hours
Average Security Patches Response
More than 7 releases
and hotfixes per year
Gain Certainty Within The Unpredictable Digital Environment With Custom ADC Solutions
Discover how to optimize your resources and the traffic of your website or application with SKUDONET. Contact our experts to find the best solution for you and your team.
We help you to improve your infrastructure while facilitating a secure and unlimited business scalability.
