ADC Support Plans

Tailored support programs for different needs

ADC support plans subscription plan

This plan is designed for those who are already experts and only need software updates and product upgrade:

Software Updates & Product Upgrades

No available cases

No support from SKUDONET Team

No email or remote assistance

No private chat

No Cybersecurity services

Add to cart

ADC support plans standard option

Recommended for those who require upgrades, enhancements and support for professionals, during office hours:

Software Updates & Product Upgrades

Unlimited cases

8×5 support
from SKUDONET Team

Max response time
of 8 working hours

Technical support via email

No phone and chat support

No Cybersecurity services

Add to cart

ADC support plans standard option

Suggested for those in need of real-time updates, upgrades, cybersecurity services and immediate assistance from professionals.

Software Updates & Product Upgrades

Unlimited cases

24×7 support
by the SKUDONET Team

Max response time
of 8 hours

Access to email and remote assistance

Phone and chat support available

Inclusion of cybersecurity services

Add to cart

Cluster service requires to be configured with the same support plan for all nodes

Specifications of ADC Support Plans

Scope of the services

Software Updates

Access to the latest SKUDONET software releases.

Product Upgrades

Full system upgrades downloads accessible.

Supported Platforms

Virtual, hardware, bare metal and Cloud.

Specialist Engineer

Direct ccommunication with SKUDONET Engineers.

Supporting Incidents

Reporting of problems for analysis by our Team.

Cybersecurity Support Services

Remote services offered for staying current with security lists and inmediate detection of threats for the IPDS module.


Inmediate Hotfixes

Receive hotfixes without waiting for the next release.

Packages Repository

Incluiding security updates  to identify and address weak configurations or potential security threats in your appliances.


Instant bug-free  appliance assurance to mitigate zero-day attacks.


State of the Latest developments

Ensure you are informed about the most recent developments and new features.

Innovative proposals

Your suggestions will be considered for inclusion in the development roadmap.

Available Assets

Support Portal

An online tool to connect with our support team, report cases, download software and documents, and more.

Security Alerts

Notifications about security threats and mitigation measures.


Stay informed with our quarterly updates and news.

Knowledge Base

Access an online, updated repository of high-quality technical articles and information.

Our Metrics

Less than 3 hours

Average Response Time with 8×5 Plan


Less than 12 hours

Average Resolution Time with 8×5 Plan


Less than 24 hours

Average Security Patches Response


More than 7 releases

and hotfixes per year

Gain Certainty Within The Unpredictable Digital Environment With Custom ADC Solutions

Discover how to optimize your resources and the traffic of your website or application with SKUDONET. Contact our experts to find the best solution for you and your team. 

We help you to improve your infrastructure while facilitating a secure and unlimited business scalability.