SKUDONET Plans
Choose the Plan that Best Suits Your Infrastructure
From keeping your system up to date to ensuring availability during critical incidents — Service Plans provide annual support and updates that extend your SKUDONET Enterprise Edition license.
SKUDONET Plan Comparison
Advanced Plan
2500 €
Standard Plan
950 €
Basic Plan
450 €
| Benefits | Advanced Plan | Standard Plan | Basic Plan |
|---|---|---|---|
| Access to Upgrades* and Updates* |  |
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| Access to offline updates | |
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| Access to technical documentation | |
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| Technical Support | |||
| Technical support by ticket | |
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| Technical support hours | 24×7 | 8×5 | |
| Maximum response time (SLA)* | 4 H | 8 WH | |
| Remote technical support active | |
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| On-call technical support for critical cases | |
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| 24/7 assistance for critical system downtime | |
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| Security | |||
| Advice and configuration of customized IPDS rules by our technical team. | |
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| Direct collaboration with customer technical teams (SOC, CISO, IT) during incidents and configurations. | |
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| Direct intervention in cybersecurity incidents. | |
*Updates: bugfixes and improvements within the same version
*Upgrades: new full versions with extended functionalities
*SLA: Guaranteed first response time on critical support requests
Need a Product License?
Start with Enterprise Edition
Service Plans are annual contracts available only with an SKUDONET Enterprise Edition license. The product license must be purchased to activate a Service Plan.
FAQs
Can I use SKUDONET without paying for a plan?
Yes. You can use SKUDONET without subscribing to any service plan. The software includes a perpetual license for each instance by default, which means you can continue using it without any time limit.
However, without a service plan, you will not have access to updates, new releases, or technical support.What happens if I stop paying?
If you choose not to renew your plan after the contracted period ends:
- The software will continue to function normally.
- You will lose access to new versions, security updates, and technical support.
- You will also lose access to the customer portal and will not be able to open new support tickets.
How many support tickets are included in each plan?
There is no fixed number of tickets.
The STANDARD plan includes technical support via tickets during business hours. The ADVANCED plan offers prioritized support, including availability outside business hours in case of critical incidents.
In all cases, support usage must align with a reasonable use of the service.Can I purchase additional support if I already have the BASIC plan?
No. The BASIC plan does not allow for ad-hoc support extensions.
If you need assistance, you will need to upgrade to a higher-tier plan.What happens in case of a critical emergency?
If you have the ADVANCED plan and a critical incident occurs (e.g., a sudden production system outage), you can contact our on-call team 24/7.
A critical emergency is defined as any situation that severely affects system availability and requires immediate intervention.
