SKUDONET SUPPORT PLANS
Unlock the Full Potential of Your ADC With our Tailored Technical Support Programs
Programs designed to meet various needs. Whether you’re an expert seeking software updates or a professional requiring round-the-clock assistance, we have a plan just for you.
SKUDONET Support Plans Ensuring Timely and Efficient Assistance
SKUDONET ADC SUPPORT PLANS
SKUDONET’s support plans is entrusted to a team of highly skilled professionals, dedicated to providing users with prompt and efficient assistance.
Subscription
350 €
Includes
- Software Updates & Product Upgrades
- No available cases
- No support from SKUDONET Team
- No email or remote assistance
- No private chat
- No Cybersecurity services
Highly Recommended
8x5 Support
850 €
Includes
- Software Updates & Product Upgrades
Unlimited cases - 8×5 Support from SKUDONET Team
- Max response time of 8 working hours
- Technical support via email
- No phone and chat support
- No Cybersecurity services
24x7 Support
2.500 €
Includes
- Software Updates & Product Upgrades
- Unlimited cases
- 24×7 Support by SKUDONET Team
- Max response time of 8 hours
- Access to email and remote assistance
- Phone and chat support available
- Inclusion of cybersecurity services
Specifications of ADC Support Plans
Explore the features and details that set our SKUDONET Support Plans unparalleled.
Access to the latest SKUDONET software releases.
Full system upgrades downloads accesibles.
Virtual, hardware, bare metal and Cloud.
Direct communication with SKUDONET Engineers.
Remote services for real-time security updates and immediate IPDS module detection.
Scalable Solutions for Uninterrupted Data Center Expansion.
Receive hotfixes without waiting for the next release.
Instant bug-free appliance assurance to mitigate zero-day attacks.
Including security updates to address vulnerabilities and potential threats.
Ensure you are informed about the most recent developments and new features.
Your suggestions will be considered for inclusion in the development roadmap.
Online tool for connecting with support, reporting cases, downloading software, and more.
Notifications about security threats and mitigation measures.
Access an updated online repository of quality technical articles and information.
Support Metrics
Less Than 3 Hours Average Response Time with 8×5 Plan.
Less Than 12 Hours Average Resolution Time with 8×5 Plan.
Less Than 24 HoursAverage Security Patches Response.
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