advanced PLAN
Maximum support and responsiveness for mission-critical environments
The Advanced Plan is ideal for infrastructures where downtime is not an option, this plan ensures fast intervention, priority assistance, and advanced cybersecurity support.
SKUDONET Advanced Plan
Advanced Plan
£2.350,00
Real-Time Aid and Comprehensive Network Security
The Advanced Plan stands as the prime choice for those in need of updates, upgrades, full-scale cybersecurity services, and real-time guidance from the revered SKUDONET champions. This yearly, per-node renewable plan is your gateway.
Technical support for the most demanding customers.
SKU: SKDADPLAN
What’s included in the Advanced Plan
Upgrades and Updates
Keep your system up to date with the latest features and improvements.
Remote Technical Support
Remote assistance for any technical problem or key task, managed directly by our team.
24/7 Incident Response
Immediate assistance in case of critical system downtime — any time, any day.
SLA Commitments
Maximum 4-hour response time for critical issues, such as full system downtime.
Cybersecurity Intervention
Direct action from our experts to mitigate security breaches and threats.
Custom IPDS Rules
Personalized IPDS configuration with direct advice from our technical team.
Need a Product License?
Start with Enterprise Edition
Service Plans are annual contracts available only with an SKUDONET Enterprise Edition license. The product license must be purchased to activate a Service Plan.
FAQs
What kind of incidents qualify for 24/7 support?
24/7 support is reserved for critical situations, such as complete system downtime or severe service disruptions. These cases are prioritized and handled immediately, regardless of the day or time.
How is emergency support delivered outside business hours?
If you experience a critical system failure, you’ll have access to a dedicated emergency phone line to contact our team directly at any time.
What does the IPDS rules assistance include?
Our system comes with a set of preconfigured IPDS rules. With the ADVANCED plan, our technical team will help you identify the rules that best fit your environment and assist you in creating custom ones if needed.
How fast will I get a response?
For critical system outages, our team will is available 24×7.
Non-critical incidents are handled during standard business hours, which are Monday through Friday, aligned with the local working hours of the support team, following an 8×5 support model (8 hours per day, 5 days per week).
