In the Digital Era and moving to a hyper-connected world data availability must be ensured and secured. The failure or unavailability of any system has a high cost and means a high risk for the whole system, with additionally the frustration and confidence lost from the users.
A strategy application for a Public Administration like the Census 2016 built for the Australian Bureau of Statistics is an example of the criticality of a Governmental Institution going Digital.
The case of Wednesday 10th of August 2016 the successive system problems when the application was launched raised an atmosphere of mistrust among all the Australian Population.
The platform was implemented by IBM and tested to ensure 1,000,000 form submissions, so it would support around 278 form submissions per second which is not too much for a web application even with the maximum levels of encryption. The availability services are not only built to create high availability but also, easy horizontal escalation if the traffic and loads are increasing.
Some advice for such kind of situations are:
1. Design a web infrastructure for the worst load cases.
2. Rely on Open Source software in which source code can be audited and the collaboration of a Community increases the agility and stability that proprietary vendors are not able to offer.
3. Always ensure the maximum levels of security in transmission, but also in the edges.
4. Security at multiple levels, from transmission to application level.
5. Backend servers and services health checks at different levels.
6. Design an infrastructure easy and agile to scale.
Such things could happen, but everything has a smart remedy.
Resources:
https://www.theguardian.com/australia-news/2016/aug/10/computer-says-no-australian-census-shambles-explanation-depends-on-who-you-ask
https://www.theguardian.com/australia-news/2016/aug/10/census-2016-website-was-not-hacked-or-attacked-government-claims
http://www.zdnet.com/article/census-2016-site-falls-to-ddos-attack/
http://www.abc.net.au/news/2016-08-10/australian-bureau-of-statistics-says-census-website-hacked/7712216
http://www.news.com.au/national/frustration-as-abs-census-website-unable-to-be-reached/news-story/298363b96a4feab132698075cec306b2
